New POA Website Up & Running!Link to POA websiteProperty Owners,
The new Cumberland Harbour website through Heritage Property Management and Association Voice (software company) is now up. The site may be accessed at
http://www.cumberlandharbour-poa.org/ . This web address was also listed in the letter you received from Heritage with your account information.
When you access the website, click on
Sign In in the top right corner. Then you will need to create your sign in the first time you sign in. Heritage has informed us that you should use your street address for your Cumberland Harbour lot when you create your sign in, especially if you own more than one lot (however, some people have also signed in using their present billing address). If you own more than one lot, you will need to sing in for each lot, using the street address for each lot, which can be found on the account statement mailed to you by Heritage. You may use your email address for your sign in name or another sign in name you create. If you own more than one lot, you need to use a different sign in name for each lot. You also need to create a password once you have created a sign in name. Your password can be the same for all your lots, if you own more than one lot.
Once you have signed in, you can access your billing account for each lot under Resident Services, Check Account. When you try to access your billing account, there will be instructions on how to receive an access number (that will be emailed to you) to access your account. This access number is the last five digits of your Heritage account number for your lot, which can also be found on your Heritage account statement that has been mailed to you. After you access your account with the access code,you can see your account statement and you can also pay your CHPOA assessments online using a credit card; however, there is a fee ($14.97for amounts between $300 and $500). You must pay for each lot separately onlineand the system will only accept amounts up to $500. So, if you are paying a delinquent assessment that is over $500, you will either have to make several payments online (each time incurring the $14.97 charge), or you can mail your assessment to Heritage at the address provided with the letter and account statement that was mailed to you. Mailing your assessment amount to Heritage is always an option and there is no additional charge for mailing. Also, you can set up an automatic withdrawal of your assessment from your bank account andthere is no charge by Heritage for this (however, your bank may or may not charge you for this). To set up an automatic withdrawal for your assessment from your bank account, contact Cumberland Harbour's property manager at Heritage, Kyle Waidner, at 770-200-8270 or
kwaidner@heritageproperty.com .
We are very excited to have this new website. Soon, I will be tailoring it to Cumberland Harbour, by using photos of Cumberland Harbour as the header and uploading Board Meeting Minutes as well as our CHPOA Bylaws, CC&Rs, andpolicies. For security, all Board Meeting Minutes in the future will only be uploaded to this site (starting with the Jan. 9, 2010 Board Meeting Minutes).This site contains tremendous functionality including the ability to have discussion groups on topics (as we have been doing on this yahoo forum) and an online calendar to schedule events, including lessons offered at the tennis courts, pool, or Fitness Center. I will be working with Heritage over the next few weeks to personalize the site for Cumberland Harbour. If there are any events or information that you would like to add to the site, please email me at
mdeis@columbus.rr.com , and I will forward the information to our site administrator at Heritage, Megan Shaw, or you can email or call Megan directly (at
meshaw@heritageproperty.com or 770-200-8561), so that she may add yourinformation to the site.
Thank you,
Michelle Deis
CHPOA Secretary
Harbour. (No. 19 on the Site Map, below.)
